Featured Candidates
Steven W. Lawrenz – PMP, CSM, ITIL, TS/SCI
STEVEN W. LAWRENZ – PMP, CSM, ITIL, TS/SCI
9307 Laurel Ledge Dr • Riverview, FL 33569
Business & Technology Management
A results-driven, IT and Project management professional having international program delivery experience across public and private sectors. Innovative and solution oriented, with a core emphasis on project management, business administration, logistics, and process improvement. Demonstrated history of delivering superior business services and solutions through direct stakeholder engagement and incorporating industry best practices and procedures.
Skills
• Program/Project Management • Capital & Operations Budgeting • Service Level Management
• Business Process Improvement • Asset Management • Team Building & Leadership
• Service Desk Management • Product Roadmaps • ITIL Process Implementation
• Agile Methodologies • Business Analysis • Delivery Management
• Supply Chain Analysis • Change Management • Continuous Improvement
Professional Experience
Zachary Piper Solutions
Product Owner 5/2023 – Present
In support of SOCOM/SOF AT&L I managed the initiation of the Data Acquisitions product including a roadmap for acquisitions, agile workflows for development and the requirements gathering plan to support global operational needs.
Product Owner: Coordinated activities of management, vendor, and stakeholders to facilitate the acquisition of a 5M data contract including deployment to a new environment, user onboarding, and training sessions.
Maxar Technologies Inc
IT Delivery Manager 7/2012 – 04//2023
Facilitate cross-functional, multi-team, globally deployed technical services for Maxar Technologies. Administer ITIL Service Delivery Model and Agile development processes to improve organizational efficiency. Lead diverse groups to ensure work under management is well defined and planned including scope, estimation, budgeting, resource allocation, and scheduling. Provide supply chain management to provided service and materials in support of multi-site operations as well key Strategic and Operational initiatives directed by executive management. Serve as a key member of the technology leadership team. Govern $2.2M Op-Ex and $2.4M Cap-Ex budgets.
Program/Project Management: Coordinate Infrastructure, Development, and Data Services for customer deliveries. Simplify and maintain agility though the use of Agile Tools, coupled with Scrum. The result was the successful turn-around of over $4M in projects, and a sustained growth of customer satisfaction.
Change Management: As the change manager, develop and implement processes and tools for IT and organizational changes with focus on inclusion and adoption.
Personnel Management: Hire, train, and mentor staff in service delivery, configuration management, and requirements analysis roles. Develop processes to standardize results.
Supply Chain Management: Consolidate diverse vendor list and streamlined the service supply chain. Introduce new vendor evaluation protocols and delivery standards that generated $500,000 of capital savings within the first year.
Merger & Acquisition: Focal point for technical coordination of merger & acquisitions totaling $4M of new hardware assets, two hundred additional employees, and 60,000 ft2 of office/computer support facilities.
Process Management: Implement ITIL practices and procedures to improve customer service, project visibility, and service delivery. This increased internal and external client satisfaction rates by over 220%.
Security Processes: Design a System Security Plan intended to better align IT activities with FISMA regulations and NIST Guidelines.
Continuous Improvement: Develop departmental audit methodologies supporting a root cause analysis (RCA) approach the identification, tracking, investigation and correction of nonconformances in products, processes, and procedures as documented in Corrective Action Requests (CARs).
Network & Environmental Security: Work with Facilities Security Officer (FSO) to establish a Network Operations Security Center (NOSC) to ensure both classified and unclassified systems meet requirements as defined by National Industrial Security Program Operating Manual (NISPOM) and Defense Security Service (DSS). Assisted with the development of Electronic Control (ECP) and Technology Control (TCP) Plans overseen by the Proxy Agreement and Government Security Council (GSC).
Data Center/Office Facilities (Maryland): Assist with the planning an execution of facilities support for a 32,000-ft2 location; including enhanced power distribution, monitoring and management. Oversee UPS, generator, power distribution, and HVAC maintenance schedules and contracts.
Business Continuity: Engage in a division wide review producing a comprehensive, multi-location Disaster Recovery/Business Continuity Plan (DR/BCP) addressing mission critical system.
Software DevOps: Select and integrated the Atlassian suite of tools for Software Project Management including Jira, Confluence, Stash, Bamboo, and Crucible. Configured access and trained teams on the use of this software suite.
ACXIOM/ ALVION, LLC Cape Coral, Florida
Multiple Roles 03/2002 – 06/2012
Responsible for managing client expectations throughout product implementation, gathering and prioritizing customer requirements, and working closely with executive management in defining product vision and new system functionality. Engaged in client training, coordinated user acceptance testing, and operated as the ‘point-of-contact’ in regards to end-user issue management. Analyzed market trends and outlined strategies to provide the highest value and quality to our clients, and their 60,000 end-users. Trained and managed multi-national customer service staff capable of providing 24x7 follow-the-sun operation.
Enterprise Project Management: Established the EPMO and its processes, as well as methods and approach for standardizing project execution across the enterprise. Created clearly defined roles for PO and PM positions.
Process Management: Designed and implemented a global project approval process including SharePoint workflows for moving employee and customer innovations through the project process from initial ideas to implementation.
Project/Product Management: Coordinated all teams to meet implementation timelines and projected budgets. Structured efforts to conform with PMI standards. Designed roadmaps for product development and delivery.
Release Management: Reviewed and approved all coding and data integrations to the Live software environment. Maintained a 100% successful integration rate throughout my term.
Continuous Improvement: Used data analysis to identify trending customer concerns and introduced solution improvements to increase customer satisfaction.
Logistics Management: Developed standards for supplier selection and metrics of supplier performance. Improved overall time to market of vendor supplied components by 30%.
Business Continuity: Developed disaster recovery and business continuity plan including business awareness plan, executive crisis management plan, recovery strategies, continuity exercises, and recovery exercise scheduling.
ETL Processes: Developed processes for improve data cleansing using DTS, later migrating to SSIS. Facilitated analysis of key elements for rapid data count system using Sybase IQ v12.
Education and Credentials
Florida Southwest College 2012 Graduate (4.00 GPA)
Fort Myers, Florida BS Supervision and Management
Edison Community College Graduate (3.14 GPA)
Fort Myers, Florida AA Engineering/AS Electrical Engineering
Certifications
Project Management Professional (PMP) 2017-Present
SCRUM Master Certification (CSM) 09/2013 - Present
ITIL Release Control & Validation (v3) 08/2014
ITIL Foundation Certification (v3) 10/2012
Clubs and Organizations
Project Management Institute 2014-Present
Member Audubon Society 2010-Present
Frameworks and Methodologies: ITIL Framework, Agile Scrum, Waterfall, PMBOK, FISMA, NIST, ISO Compliance, CMMI, IT Service Management.
Tools: SharePoint, Windows, MS Office, MS Project, JIRA and Confluence (Atlassian), DOORs and ClearCase (IBM) ManageEngine (Zoho), Cherwell (Ivanti).
Interests and activities: Travel, Scuba Diving, Hiking, DIY Projects, Bicycling, Reading, Auto Repair, Photography, Ecolog